• Contact Us
  • About
  • Advertise
  • Privacy & Policy
Monday, September 25, 2023
  • Login
Business Post
E3P Motor Insurance
  • Home
  • Insurance
  • Pension
  • Business Unlimited
  • OIL & ENERGY
  • Feature
  • News
  • Home
  • Insurance
  • Pension
  • Business Unlimited
  • OIL & ENERGY
  • Feature
  • News
No Result
View All Result
Business Post
No Result
View All Result
Home Business Unlimited

Insurance & Pension Operators Get The Dose That Entangles Customers: Prioritised Excellent Service

Staff Reporter by Staff Reporter
April 7, 2022
in Business Unlimited
0 0
0
Insurance  & Pension Operators Get The Dose That Entangles Customers: Prioritised Excellent Service

L-R: Mr. Ben Ujoatuonu, MD Universal Insurance; Mrs. Joyce Ojemudia, MD African Alliance; Mr. Ganiyu Musa MD Cornerstone Insurance/ Chairman NIA; Mrs. Nkechi Naeche-Esezobor, MD BusinessToday Communication; Mrs Idu Okwuosa-Okeahialam MD Access Pension Custodian; and Dr. Biodun Adedipe, chief consultant, B Adedipe Associates, at the 6th BusinessToday Confab in Lagos.

0
SHARES
106
VIEWS
Share on FacebookShare on TwitterShare on WhatsApp

Insurance and pension operators were set as Siamese twins that need to raise the bar of their customer services and bring it to the level it will be adjudged as ‘prioritising excellent customer service.’

Management and economic consultant, Dr. Biodun Adedipe, who is the chief consultant, B. Adedipe Associates Limited, while delivering the keynote address at the 6th BusinessToday Conference in Lagos at Radisson Blu Hotel Ikeja today (April 5th) said businesses thrives when profit making entities get, keep and cover the cost of doing both, with something left to show for the efforts.

Mr. Dele Oyetunji Unitrust Insurance chief marketing officer and Me Dele Olugesi, branch manager Unitrust Insurance at the event.

As he sails through the topic, ‘Prioritising Excellent Customer Services In Insurance And Pension Business’ Adedipe said the customer should not be labelled as the buyer of insurance promise for loss recovery for the risk-vulnerable, or another retiree receiving benefits after active service life, but one that insurer and pension benefits providers offer the customer service that earns patronage repeated over and over again.

Mr Ganiyu Musa and Mrs. Idu Okwuosa at the event.

He said services offered by both industries should get to the point where the customer “perceives that the value in your product/service is greater than or equal to what s/he pays for it.” He explained that this proven mantra should impress any wise insurance and pension services provider “to work hard to build and sustain customer loyalty which begins at creating an awareness of your brand and product offerings.”

He urged the attendees from across the two industries to project excellent customer service and sustain the focus that guarantees with ease that claims will paid when risk happens and the retiree gets preferred benefit at the end of service without qualms from the PFA. To get this going well, Adedipe said they should have a clear understanding of who the customer is, the problems the customer wants solved, how, where and when customers want those problems solved. Besides , he said existing excellent customer service should include what customers are willing to pay happily for solution offered and, how much customers value your your relationship with them.

Urging the operators to have a change mind-set that emphasises the customer at all points, bearing in mind that “The customer has a choice, he can choose you or somebody else.”

Adedipe stated that people are central to insurance companies and pension fund administrators existence, survival and sustenance. Therefore, he said “Managing their perceptions will make or mar the practice, as such perceptions determine the choices and decisions that those customers make. ” Amplifying this narration, he said, “People are important to every entity, whether public or private. They are our contact point, they are the ones we market, and they are the real buyers.”

Mr. Lekan Ekundayo, president Lagos State chapter, Trade Union Congress and Dr. Biodun Adedipe, early birds at the event
Hilarious CEOs: Mrs Joyce Ojemudia, African Alliance; Benedict Ujoatuonu, Universal Insurance; and Ganiyu Musa, Cornerstone Insurance.

Previous Post

Micro Pension Plan Reloaded, And Fitted With Health Benefits for Informal Sector

Next Post

Pandemic Fuels Growth In Captive Insurance

Staff Reporter

Staff Reporter

Related Posts

FIRS Boss Makes Case For  Hard Choices For Optimal Tax Revenue
Business Unlimited

FIRS Boss Makes Case For Hard Choices For Optimal Tax Revenue

August 7, 2023
FIRS: Nigeria’s Tax-To-GDP Ratio, 10.86% As At 2021
Business Unlimited

FIRS Rakes-in Record N5.5 Tr In Six Months

July 21, 2023
Multiple Taxation: FIRS Partners With Market Traders Association of Nigeria (MATAN) For VAT Remittance From Informal Sector
Business Unlimited

Multiple Taxation: FIRS Partners With Market Traders Association of Nigeria (MATAN) For VAT Remittance From Informal Sector

June 23, 2023
Next Post
Pandemic Fuels Growth In Captive Insurance

Pandemic Fuels Growth In Captive Insurance

Please login to join discussion
NEM INSURANCE NEM INSURANCE NEM INSURANCE
  • Trending
  • Comments
  • Latest
ILAN Picture

Loss Adjusters Receive Charge To Match Speed Of New Developments

September 23, 2023
Custodian Investment To Acquire 51% Stake In UACN Property

Penetration: Operators Call For Insurance-In-Action

November 2, 2022
tope smart NIA former chairman

Insurance Milestone: A Beacon To Follow

April 3, 2022
NCRIB And Universal In Pictures

NCRIB And Universal In Pictures

June 7, 2023
Reinsurance Rates May Increase Into 2022, But Momentum To Wane: Fitch

Reinsurance Rates May Increase Into 2022, But Momentum To Wane: Fitch

April 13, 2021
Linkage Assurance Aligns With Brokers For Growth

Linkage Assurance Aligns With Brokers For Growth

December 6, 2021
ncrib logo

NCRIB Sets The Stage For Adaramola’s Tenure

June 7, 2023
Preferred PenCom Logo

PenCom Board Crafted To Hedge Setback

February 1, 2021
PTAD Wipes 21,227 Parastatals Pensioners From Payroll

PTAD Wipes 21,227 Parastatals Pensioners From Payroll

January 31, 2021
PenCom Approves Mrs Okwuosa New Access Pension Fund Custodian MD

PenCom Board Back-To-Work Pass, Gets Tick Over

February 1, 2021
NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

2
Ebere Nwoji Makes It Back To Back As 2023 Print Media Reporter

Ebere Nwoji Makes It Back To Back As 2023 Print Media Reporter

2
Regulators Clear Guinea Insurance  For Private Placement

Regulators Clear Guinea Insurance For Private Placement

2
Authenticity Of Motor Policy, Technology Crowns Policyholders Verifying Partners

Authenticity Of Motor Policy, Technology Crowns Policyholders Verifying Partners

2
AIICO Head office

Car Insurance Takes A New Turn With AIICO, ETAP ‘Redefine Partnership’

2
NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

Federal Government & NAICOM Working On New Guidelines For Insuring Government Assets

2
NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

NAICOM Inaugurates Discount Rate Committee To Ease Insurance Contracts Under IFRS 17

2
Insurance Mastercard Joe Irukwu Passes On

Insurance Mastercard Joe Irukwu Passes On

2
AIICO Seeks NSE’s Nod To Conduct  Rights Issue

AIICO Seeks NSE’s Nod To Conduct Rights Issue

0
NAICOM Regulation Stirs Clear Of Wild Spin Focuses On Mid-Point With Policyholders And Operators

NAICOM Unlocks Insurance Operations With Open Cast Risk Based System

0
NAICOM Regulation Stirs Clear Of Wild Spin Focuses On Mid-Point With Policyholders And Operators

NAICOM Unlocks Insurance Operations With Open Cast Risk Based System

September 22, 2023
Emir Of Kano Leads Insurance Penetration Urges Nigerians To Embrace

Emir Of Kano Leads Insurance Penetration Urges Nigerians To Embrace

September 19, 2023
Heirs Insurance Group Wins Outstanding Insurance Group of The Year

Heirs Insurance Group Wins Outstanding Insurance Group of The Year

September 19, 2023
Nasarawa Governor Makes Insurance Penetration Easy With Testimony That Insurance Works

Nasarawa Governor Makes Insurance Penetration Easy With Testimony That Insurance Works

September 18, 2023
Image Spin: Insurance, Pension & Stakeholders Bare Minds At NAIPE 8th Confab

Finance Expert Urges Govt To Position Pension & Insurance Sectors For Economic Development With Conducive Policies

September 18, 2023
Benchmark Award: AIICO Receives The Baton Of Insurance Company of the Decade

Benchmark Award: AIICO Receives The Baton Of Insurance Company of the Decade

September 18, 2023
First Less Than An Hour Motor Claim Pay By Sanlam Nigeria Dazzles Customer

First Less Than An Hour Motor Claim Pay By Sanlam Nigeria Dazzles Customer

September 18, 2023
Recyclers Association New Leadership Sets To Birth The Ideal Of Plastic Free Community

Recyclers Association New Leadership Sets To Birth The Ideal Of Plastic Free Community

September 14, 2023
2023 Heirs Life Essay Championship, Kentimfon Ndanyongmong, Emerges The Champ

2023 Heirs Life Essay Championship, Kentimfon Ndanyongmong, Emerges The Champ

September 14, 2023
AIICO Upticks Service Excellence With Inaugural Annuitant Forum:

AIICO Upticks Service Excellence With Inaugural Annuitant Forum:

September 13, 2023
ADVERTISEMENT

Recent News

NAICOM Regulation Stirs Clear Of Wild Spin Focuses On Mid-Point With Policyholders And Operators

NAICOM Unlocks Insurance Operations With Open Cast Risk Based System

September 22, 2023
Emir Of Kano Leads Insurance Penetration Urges Nigerians To Embrace

Emir Of Kano Leads Insurance Penetration Urges Nigerians To Embrace

September 19, 2023
Heirs Insurance Group Wins Outstanding Insurance Group of The Year

Heirs Insurance Group Wins Outstanding Insurance Group of The Year

September 19, 2023
Nasarawa Governor Makes Insurance Penetration Easy With Testimony That Insurance Works

Nasarawa Governor Makes Insurance Penetration Easy With Testimony That Insurance Works

September 18, 2023
Image Spin: Insurance, Pension & Stakeholders Bare Minds At NAIPE 8th Confab

Finance Expert Urges Govt To Position Pension & Insurance Sectors For Economic Development With Conducive Policies

September 18, 2023
Benchmark Award: AIICO Receives The Baton Of Insurance Company of the Decade

Benchmark Award: AIICO Receives The Baton Of Insurance Company of the Decade

September 18, 2023
First Less Than An Hour Motor Claim Pay By Sanlam Nigeria Dazzles Customer

First Less Than An Hour Motor Claim Pay By Sanlam Nigeria Dazzles Customer

September 18, 2023
Recyclers Association New Leadership Sets To Birth The Ideal Of Plastic Free Community

Recyclers Association New Leadership Sets To Birth The Ideal Of Plastic Free Community

September 14, 2023
2023 Heirs Life Essay Championship, Kentimfon Ndanyongmong, Emerges The Champ

2023 Heirs Life Essay Championship, Kentimfon Ndanyongmong, Emerges The Champ

September 14, 2023
AIICO Upticks Service Excellence With Inaugural Annuitant Forum:

AIICO Upticks Service Excellence With Inaugural Annuitant Forum:

September 13, 2023
Insurance: Nigeria Rides The Waves In IFRS 17 Implementation In Africa

Insurance: Nigeria Rides The Waves In IFRS 17 Implementation In Africa

September 13, 2023
London Company Market Premium Reaches £44bn In 2022

London Company Market Premium Reaches £44bn In 2022

September 12, 2023
NLC, Pensioners Surround FG With Persisting Retirees Hiccups Want Integrated Improved Welfare

NLC, Pensioners Surround FG With Persisting Retirees Hiccups Want Integrated Improved Welfare

September 11, 2023
Smart Solutions, The Only Panacea For Insurance And Pension Upbeat, Stakeholders Insist

Smart Solutions, The Only Panacea For Insurance And Pension Upbeat, Stakeholders Insist

September 8, 2023
NEM Insurance NEM Insurance NEM Insurance
Business Post

We connect brands with buyers and sellers of insurance, pension and also project insurance and allied Businesses to the trending generation. We help the various public to adapt to the constant changes as it would impact, and also enable advertisers to connect, engage and target opportunities on line , in print and in person.

Browse by Category

  • Business Unlimited
  • Feature
  • Insurance
  • News
  • OIL & ENERGY
  • Pension
  • Travel

Recent News

NAICOM Regulation Stirs Clear Of Wild Spin Focuses On Mid-Point With Policyholders And Operators

NAICOM Unlocks Insurance Operations With Open Cast Risk Based System

September 22, 2023
Emir Of Kano Leads Insurance Penetration Urges Nigerians To Embrace

Emir Of Kano Leads Insurance Penetration Urges Nigerians To Embrace

September 19, 2023
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2023 BusinessPost

No Result
View All Result
  • Home
  • Insurance
  • Business Unlimited
  • OIL & ENERGY
  • Feature
  • News
  • Contact Us
  • About
  • Advertise
  • Privacy & Policy

© 2023 BusinessPost

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In